Shipping Policy for Chapterbeam

1. Delivery of Digital Products

Instant Download Access
Upon completing your purchase, you will receive a confirmation email containing a download link for your digital product(s). You can also access downloads immediately from your account if you are logged in.

Email Confirmation
Please ensure the email address provided at checkout is accurate, as the download link will be sent there. If you do not receive the email promptly, please check your spam or junk folder or contact our customer support.

Accessing Downloads

• Account Holders: For those with a Chapterbeam account, access all purchases anytime by logging in and visiting the "My Downloads" section.
• Guest Users: If you checked out as a guest, retain the email confirmation containing your download link for future access.

2. Troubleshooting Download Issues

Basic Troubleshooting Steps
If you encounter difficulties downloading your product, please try:

• Checking your internet connection for stability.
• Disabling any pop-up blockers or firewalls that may interfere with the download.
• Trying a different web browser.

Customer Support
If these steps do not resolve the issue, reach out to us at [email protected] with your order number and a brief description of the problem. Our team is here to help you access your products promptly.

3. Supported File Formats

Our digital products are available in various formats for compatibility with different devices and software:

• Images: JPEG, PNG, SVG
• eBooks: PDF, EPUB, MOBI
• Audio Files: MP3, WAV
• Public Domain Films: MP4, AVI

Please check that your device or software can support the specific file format of your chosen digital product.

4. Refund and Return Information

For details regarding refunds and returns, please refer to our Return and Refund Policy.

5. Contact Information

For further questions regarding our Shipping Policy, please contact us at:

Email: [email protected]