ChapterBeam Return and Refund Policy

1. Scope of Coverage

This policy applies to all digital products available on Chapterbeam, including:

• Images
• eBooks
• Audio files
• Public domain films

2. Non-Refundable Nature of Digital Products

As digital products are intangible, refunds or exchanges are generally unavailable once they are downloaded or accessed. However, we are here to assist you with any issues.

3. Conditions for Refunds

Refunds are considered under specific circumstances:

• The digital product was not delivered or accessible due to an issue on our end.
• The product received differs significantly from its description.
• The file is corrupted or otherwise unusable.

4. Steps to Request a Refund

If you meet the refund criteria, follow these steps to initiate the process:

1. Contact Support: Email our team at [email protected] within 14 days of purchase, including your order number, issue description, and relevant screenshots.
2. Review Process: Our team will review your request and respond within 3-5 business days. Additional information may be requested to resolve the issue.
3. Refund Issuance: If approved, your refund will be processed to your original payment method within 10 business days, with a confirmation email sent upon issuance.

5. Special Cases and Exceptions

• Promotional Purchases: Products purchased on sale or with promotional discounts are generally not eligible for refunds unless they meet the criteria in Section 3.
• Third-Party Services: We are not responsible for issues originating from third-party platforms such as payment gateways or download services. Please contact the relevant third party for assistance.

6. Exchange Policy

Digital products are not eligible for exchanges. If issues arise, please refer to the refund process above.

7. Cancellation Terms

Once purchased, digital products are non-refundable and non-cancellable. For duplicate or unauthorized transactions, contact our support team for review.

8. Contact Us

For questions about this policy, please reach out:

Email: [email protected]